I ordered an arrangement for my significant other, who was in the hospital unexpectedly. The arrangement arrived on time and was beautiful, fragrant and much appreciated. When I had a question about a few differences between the arrangement as advertised vs. what was delivered, I received a phone call within the hour. Alex's customer-orientation is exceptional. He went above and beyond to make sure I was happy with my experience. I will be a lifetime Moana customer for all my Reno area flower needs.